Describe the work
Give the team the task, the record and the step that needs attention.
Hafrix Care
Keep the question close.Keep the context with it.
Open a support conversation from the workspace, explain the task and add the relevant evidence. Keep the response in the same history as the question.
Start with the task
Explain what happened.Keep the detail together.
A useful support conversation starts with the work the team was trying to complete.
Add relevant evidence
Attach the files or images needed to understand the question within the supported Care workflow.
Follow one conversation
Keep messages and replies together so the next person does not need to reconstruct the history.
From question to resolution
Know where it stands.Keep the answer.
Use the conversation’s status and history to follow the work and retain the result.
Follow the status
See when the conversation is being reviewed, needs follow-up or has been resolved.
Continue with the details
Add the requested context to the same thread and keep the response connected to the original task.
Keep the outcome
Return to the resolved conversation when the same question comes up again.
Choose the right route
A guide when you need one.A conversation when you do not.
Use documentation for the supported steps, Care for workspace questions and the public contact route before you have a workspace.
Already using Hafrix
Open Care from the authenticated workspace to discuss the work with its context.
Looking for a procedure
Go to the documentation for the task you want to complete.
Before your workspace is set up
Use the public support form for onboarding, account or product questions.
Do I need a workspace to ask a question?
Use Care from your authenticated workspace. If you do not have access yet, use the public support form.
Is a specific response time included?
Support coverage and response commitments depend on the agreed service arrangements. The website does not establish a universal response-time commitment.
Can we use Care during onboarding?
Yes. Keep the questions from the pilot and the relevant context in the agreed support workflow so the team can follow them through.
Keep the next questionwith the work.
Open your workspace conversation or contact the team before your workspace is ready.
Contact support