Product documentation
Explore guides to the equipment, rental, purchasing and maintenance workflows in Hafrix.
Support
Find the next step.Keep the work moving.
Read a guide, ask a question from your workspace or get help with account access. Choose the channel that fits what you need.
Choose a support channel
The right place.The useful context.
Start with the channel that can carry the information needed to understand your question.
Open the guides
Care in your workspace
Already using Hafrix? Sign in and open Care to ask a question with your workspace context attached.
Account access & questions
Need help getting into your workspace, or have a question before you start? Use the support form without signing in.
Help us understand the task
A little context.A clearer starting point.
Include your company, the screen or task you were using and what happened. A record reference or screenshot can help explain the issue.
The task
Describe what you were trying to do and the step at which the result changed.
The reference
Include the job, equipment or document reference that helps locate the working context.
The result
Describe what you expected and what appeared instead. Keep passwords and sign-in codes out of the message.
A direct route
A question.A place to start.
Use this form for a general question. For a record or an active job in your workspace, open Care so your team can keep the context together.
Open CareCan I contact support without signing in?
Yes. The public support form is available for account-access problems and questions before you begin.
When should I use Care?
Use Care after signing in when your question relates to a task or record in your workspace. It keeps the conversation and attachments with their context.
How do I report a security issue?
Email security@hafrix.com with the affected URL, reproduction steps and a safe way to reach you. Do not send credentials or customer-data extracts.
Ready to ask?Choose the right channel.
For an account-access question or a new enquiry, open the existing support request form.
Open the support form